Privacy Policy
Privacy Policy for Ledgercloud.io – Learn how we protect and process data for our payment reconciliation and DATEV export service.
Privacy Policy for Ledgercloud.io – Learn how we protect and process data for our payment reconciliation and DATEV export service.
This Privacy Policy explains how we collect and process personal data when you use Ledgercloud to reconcile payments and orders (e.g. from Stripe, PayPal and Shopify) and to export accounting data (e.g. DATEV exports).
You can print this policy at any time by using your browser’s print feature.
ACE Holdings GmbH
Vorderdeich 9
21037 Hamburg, Deutschland
Email: service@ledgercloud.io
We process the following categories of data, provided by you or by systems you connect to Ledgercloud (e.g. Stripe, PayPal, Shopify):
Each category is processed only for the purposes outlined below or where specifically explained before data is gathered.
Users may voluntarily provide data; certain technical data is collected automatically when interacting with the service.
Unless otherwise noted, the requested data is necessary to provide the service. Without it, some features may not work.
Where optional data is indicated, users can choose not to provide it without affecting service quality.
If unsure about what information is required, users are encouraged to contact the Owner directly.
Cookies and similar tracking tools may be used to deliver services and fulfill purposes outlined in this policy.
Users are solely responsible for any third-party personal data shared through this Application.
We implement suitable technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction of personal data.
Data is processed using IT systems according to procedures closely aligned with stated purposes. Authorized personnel (e.g., operations, support, engineering) or commissioned processors (e.g., hosting providers, email and support tools) may access data when needed. These parties are bound by contracts and confidentiality obligations. An up‑to‑date list is available on request.
We primarily process data in the European Union. Where providers outside the EU/EEA are used or data is accessed from third countries, appropriate safeguards are applied (e.g., EU Standard Contractual Clauses).
Unless otherwise stated, data is retained only as long as required for the purpose it was collected. We may keep it longer if required by law (e.g., commercial and tax retention obligations under German law – typically 6 to 10 years) or with user consent. Technical logs are usually kept for a shorter period for security and troubleshooting.
We collect personal data for the following reasons:
When users fill out a contact form, we use the provided data to respond to inquiries.
Collected data: name, surname, email address
We use services that help us host and deliver this Application and its features.
We may use EU‑based hosting and content delivery providers, and where non‑EU providers are used, we implement appropriate safeguards (e.g., SCCs). Details can be provided on request.
When users connect payment and commerce systems (e.g., Stripe, PayPal, Shopify):
We may process personal data when:
For help determining the legal basis, please contact the Owner.
Once the retention period ends, data is deleted and access/portability rights no longer apply.
Under the GDPR, users have the right to:
Users can also inquire about how data is protected when transferred abroad.
If we process data under public interest or legitimate interest, users may object by explaining their specific situation.
Users may always object to direct marketing use without giving a reason. If objected, data will no longer be used for that purpose.
To exercise these rights, users can contact the Owner using the contact details above. Requests are free and will be processed within a month.
If personal data has been shared with others, the Owner will attempt to notify them of any corrections or deletions, unless it’s impossible or overly difficult.
We may use personal data in legal proceedings or in preparation for legal action related to misuse of our Application or services.
Additional details about specific services or data handling may be provided on request.
For maintenance and operational purposes, we or third parties may log interactions and collect information such as IP addresses.
Users can request further details about data practices by contacting the Owner.
We may revise this privacy policy at any time. Users will be informed on this page or elsewhere in the Application. We may also notify users by email if possible.
Users should check this page regularly for updates. If consent is required for any changes, we will request it again as needed.
Unless otherwise mentioned, this privacy policy applies solely to this Application.